1) Is it really free?
Yes, absolutely. If you qualify for a 100% grant, you will not have to pay anything towards the cost of insulation measures.

2) Where does the money come from?
Some grants come directly from the government or local councils but the majority come from the utility companies such as British Gas, Powergen, etc. The government have set the utility companies targets to reduce carbon emissions. This is known as The Energy Efficiency Commitment (EEC). Insulation installers complete the work and then invoice the utility companies or their managing agents.

3) How do you select your installers?
Other web sites with similar content to this use the installer's prices as their method of selection. In other words, if customers have to pay, they are put in contact with installers who have the cheapest prices. In reality, there is very little difference in price, so our selection process also takes into account Quality, Customer Care, Health & Saftey, Timescales and the ability to offer a friendly and professional service.

4) How much does it cost if I have to pay?
You will still receive a grant that will bring the price down to between £149 and £299 for each insulation measure. Detached or larger properties may cost more but the surveyor will be able to give you an exact figure. If you have to pay this contribution, you will typically recover the cost within two years from the savings made on your heating bills.

5) What if I rent my property?
It is the occupier of a property that is entitled to the grants as they pay the fuel bills. Private tenants are entitled to free or heavily discounted insulation, depending on their circumstances. Council or Housing Association tenants should contact their council or Housing Association.

6) Are there any health risks?
Neither the government, the utility companies, the installers or the material manufacturers are aware of any health risks associated with the installation of Cavity Wall or Loft insulation.

7) Is there much mess?
No. Any mess from the loft insulation is contained within the loft. There may be some dust from drilling during cavity wall insulation but the installers will clean up after themselves.

8) How long does the work take?
For the average sized property, cavity wall insulation takes around two to three hours and loft insulation takes around one hour.

9) Will I have to fill in lots of paperwork?
No. Providing you would like to go ahead, the surveyor who carries out your free no-obligation survey will complete the necessary paperwork. The installer will then deal with the grant application on your behalf.

10) How long does the insuation last?
The insulation will last for the lifetime of the property.

11) Is there a guarantee?
All work is completed to the customer's satisfaction. Cavity Wall Insulation comes with an independent 25 year guarantee provided by CIGA, the Cavity Insulation Guarantee Agency.